OAK HARBOR, Wash. (July 14, 2017) – Summer Hill Assisted Living has been selected as one of three 2017 recipients in Washington of the Silver – Achievement in Quality award for its outstanding performance in the health care profession. Presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the Silver award is the second of three distinctions highlighting facilities across the nation that serve as models of excellence in providing high-quality long term and post-acute care. Summer Hill is one of 27 assisted living communities in the nation to be recognized.
“We are all so proud of this recognition,” said Leslie Burns, executive director of Summer Hill Assisted Living. “The key to our success is our committed team. Their hard work and dedication to improving the lives of the residents we care for every day is why we are in this position. We’ve dedicated ourselves to this quality journey and are looking ahead to the next level.”
Based on the core values and criteria of the nationally recognized Baldrige Performance Excellence Program, which is also the foundation of the metric-based AHCA/NCAL Quality Initiative, the Association’s Quality Award program challenges member providers to achieve performance excellence through three progressive levels — Bronze, Silver, and Gold. Members at the Silver award level develop and demonstrate effective approaches that help improve performance and quality outcomes. This year’s Silver recipients can now advance in developing approaches that meet the criteria required for the Gold – Excellence in Quality award.
“Silver award recipients are champions of performance excellence and quality health care outcomes,” said AHCA/NCAL President and CEO Mark Parkinson. “I commend their dedication to delivering solutions for quality care to the populations we serve.”
The awards will be presented to recipients during AHCA/NCAL’s 68th Annual Convention & Expo in Las Vegas, Nevada, October 15-18, 2017.
Excellence in Action award recognizes exemplary commitment to quality
OAK HARBOR, Wash. (Aug. 16, 2016) — Summer Hill today announced that it is the only Oak Harbor senior living community to receive the 2016 Excellence in Action award from My InnerView by National Research Corporation (NRC). Summer Hill received the workforce satisfaction award in assisted living.
This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.
“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience”, said Rich Kortum, director of strategic partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”
“We are very proud to be recognized a third consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Leslie Burns, executive director of Summer Hill. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Summer Hill will have been a part of the Oak Harbor community for 11 years this December, and we look forward to serving the area for many more years to come.”
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”